On a strategic and operational level we focus on motor, medical and property insurance where we have a strong market position and a sustainable competitive advantage. We also provide a complete range of other general insurance products, directly or in partnership with others in order to give better value to our customers.
We base our success on our skilled workforce, our customer focused approach and good reputation as a long-standing, reliable partner. We will continue to build on these strengths. We will use information technology and the internet to share knowledge and develop best practices in all aspects of our operations, but particularly in customer service and claims management.
Atlantic Insurance has embarked in an effort to adapt smoothly to the new market created by the international credit crisis conditions and benefit from the challenges. Acting proactively Atlantic Insurance has embarked on a restructuring and streamlining of processes which aims to overcome present difficulties by becoming more efficient and productive while offering higher levels of customer service to its clients.
Our strategy is underpinned by the following core principles:
- Enforcing strict underwriting principles, writing on business criteria not simply for volume or market share.
- Focusing on business for which we have a sustainable competitive advantage.
- Limiting the conducting of business through agents in order to minimize acquisition costs and establish direct relationships with our clients.
- Settling claims immediately and out of court thus maintaining a low outstanding claims ratio and an excellent reputation as a hassle free insurer.
- Diversifying our risk portfolios and avoiding adverse selection by opting for many geographically-spread small to medium homogeneous risks.
- Setting optimal retention levels for all our reinsurance treaties.
- Developing and maintaining strict control processes throughout the company.
- Ensuring all our decisions and actions are aligned to the creation of shareholder value.